Suites

Explore our spacious and luxurious suites in the heart of downtown on a serene stretch of the San Antonio Riverwalk

• Flat-screen televisions in living room and bedroom
• Floor-to-ceiling windows
• Mini-fridge and Mini-bar
• Separate living area with sleeper sofa
• Spacious Bathroom with Bathtub/Shower and premium amenities
• Views of Downtown San Antonio or the Riverwalk 

EXPERIENCE LUXURIOUS SAN ANTONIO ACCOMMODATIONS 

Hotel Contessa is valet only with wheelchair accessible ramp leading to the hotel’s main entrance with double door entry. Once inside the hotel lobby, there are lowered shelves at the registration desk that are wheelchair accessible. The three guest elevators are wheelchair accessible for access to the guest rooms, meeting spaces, pool, fitness center, restaurant and lounge. The concierge desk is also located in the hotel lobby and is accessible. The conference concierge and meeting spaces are located on the 2nd Floor and are accessible for attendees. All accessible guest suites have a 32-inch wide opening and are accessible. The ADA suites feature king or double beds, bathroom grab bars, sight and hearing impaired features in the room, a shower bench, low tub or roll-in shower and a hand-held shower head. The room is equipped with visual and audible door notification. Service animals are allowed for persons with disabilities. Fitness center and pool have 32-inch wide openings and are accessible. A self-operating lift is available at the pool. The restaurant and lounge are accessible.

ADA Cityview King Suite

ADA suite includes bathroom grab bars, sight and hearing impaired features in the room, a shower bench, low tub and a handheld shower head. 626 sq. ft. one bedroom, separate living room with full-size sofa bed, in-room safe, wireless internet and two LCD HDTVs with premium channels. Suite is equipped with visual and audible door notification.

ADA Cityview King Suite Roll in Shower

ADA suite includes bathroom grab bars, sight and hearing impaired features in the room, a roll in shower, a shower bench and a handheld shower head. 626 sq. ft. one bedroom, separate living room with full-size sofa bed, in-room safe, wireless internet and two LCD HDTVs with premium channels. Suite is equipped with visual and audible door notification.

ACCESSIBILITY

• Main entrance is accessible by double doors that easily open
• The front double doors are attended by a bellman daily
• Pathway to hotel registration desk is accessible to wheelchair guests and features a lower shelf convenient for guests with disabilities 
• Hotel registration desk is accessible
• Pathway to concierge desk is accessible
• Concierge desk is accessible
• Elevators are equipped with Braille indicators, illuminated numbers and voice notification for the hearing impaired
• Pathway to conference concierge desk is accessible
• Conference concierge desk is accessible
• The business center on the conference level has 2 computers which can accommodate wheelchairs
• Meeting spaces have 32-inch wide opening and are all accessible
• Route to accessible guest rooms is accessible
• Accessible guest rooms have a 32-inch wide opening & are all wheelchair accessible
• All ADA guest rooms are located conveniently by the elevators
• Service animals allowed for persons with disabilities
• Self-operating lift available at pool
• Restaurant and lounge are accessible
• Fitness center has 32-inch wide opening and is accessible
• Pool entrance has 32-inch wide opening and is accessible
• Self-operating lift available at pool
• The hotel does not have on-site parking. All public parking lots located within one-block of the hotel offer handicap parking for your convenience.

OTHER ACCESSIBLE FEATURES ARE AVAILABLE

• Portable TDD devices for hearing impaired are available upon request (with advance notice)

THE FOLLOWING FEATURE IS NOT AVAILABLE

• Accessible transportation is not available

BEST RATE GUARANTEED

When booking a hotel room online, there are nearly endless options . However, booking through 3rd party travel websites does not guarantee the lowest price or best value. By booking directly through the hotel, you receive the most competitive price, exclusive packages and ensure you have the most accurate information.

WHAT YOU NEED TO KNOW…

The hotel cannot access your reservation through 3rd party travel websites to assist with changes. Additionally, 3rd party travel websites often do not readily disclose or display all hotel fees, taxes and charges.

NO HIDDEN BOOKING FEES

By booking direct, you can avoid paying hidden fees often included in online travel sites. Hotel Contessa charges a $7 nightly amenity fee and taxes on every reservation. The amenity fee includes access to the rooftop pool & fitness center, wireless internet, 24 hour Business Center with complimentary airline ticket printing, atrium-level complimentary coffee, USA Today Newspaper (weekdays) and free local & 800 phone calls. There is no available surface parking at the hotel. Valet parking only ($18/day or $38/overnight with in and out privileges).

Please note: Some services may not be available or may have changed as a result of current health & safety measures.

PEOPLE MAKE THE DIFFERENCE

Another advantage of booking directly is the “human factor.” When booking a vacation or business trip, some questions are not addressed on a website. Hotel Contessa’s reservation agents are available to answer questions regarding availability, accommodations, hotel amenities, area attractions and much more. Our friendly and knowledgeable agents are ready to make your next stay at Hotel Contessa memorable from the moment you book. Call our reservation team at 210.229.9222 or ask us a question at reservations@thehotelcontessariverwalk.com.

SECURE TRANSACTIONS

Trust your transactions are safe and secure when booking through our website. Our partnership with a leading provider in hospitality and booking transactions ensures your personal information is secured. Should you have any questions regarding your transactions or reservations; guests should contact our reservation agents to make any necessary adjustments. The reservation phone number is 210.229.9222. If you book through a competing website, our reservation agents do not have access to your reservation information and cannot assist with changes or cancellations.

PACKAGE PRICING

In some instances, Hotel Contessa will have packages available through our website that are not available through other booking websites. Why? Because we want to ensure our guests have the most options available for their travel experience.

WHAT TIME IS CHECK-IN / CHECK-OUT?

CHECK-IN:

4:00 PM

*If a room becomes available before this time, we are happy to check guests in on a first-come first-serve basis. If we do not have a room available upon arrival we will pre-register the guest and store all luggage until a room becomes available.

CHECK-OUT:

11:00 AM

*Late check-outs are limited but can be requested based on availability for an additional fee.  Late check out availability cannot be guaranteed.

IS PARKING AVAILABLE AT HOTEL CONTESSA?

We offer valet parking for $42/night plus tax. This does include unlimited in and out access.  For guests wishing to self-park, there are a very limited number of open-air lots and garages in the area, however these are not affiliated with the hotel. These off-site garages will charge per entry and exit, as well.

CAN I HAVE PACKAGES SHIPPED TO HOTEL CONTESSA?

Guests are welcome to send packages to the Hotel Contessa.  We ask that all packages have the guest's name on them and the scheduled arrival date is coordinated with our front desk. Please ensure packages are scheduled to arrive prior to departure. 

WHAT ARE HOTEL CONTESSA'S CANCELLATION & CREDIT CARD PRE-AUTHORIZATION POLICIES?

CANCELLATION POLICY

• Reservations made directly through the hotel have a 48-hour cancellation window. Guests can call to modify or cancel their reservation without penalty up 4pm day of arrival. If a guest cancels outside of this window or does not come in for their reservation they will be charged for one night's room and tax.
• Prepaid reservations are often non-cancelable and non-refundable. Reservations booked through third party vendors may only be cancelled or modified through the third party and are subject to the cancellation policy of that party. The hotel may not modify or cancel any reservations made through a third party.

CREDIT CARD PRE-AUTHORIZATIONS AT CHECK-IN

• We pre-authorize $75 per night for incidental charges. The authorizations are not charges, but they will show on your statement as “pending charges” and are not finalized until check out at which point all excess authorization is released.  It typically takes 3-5 business days for the authorization to be removed from the account.  We discourage the use of debit cards as funds pre-authorized on debit cards will make the funds inaccessible.
• A valid credit card is required upon check-in. Reservations confirmed with an invalid credit card are subject to cancellation without notification.

WHO CAN ASSIST ME WITH GENERAL QUESTIONS ABOUT THE HOTEL?

The Hotel Contessa has agents available to assist with questions 24-hours a day. Please contact us at 210-229-9222 

For Concierge service: 210-229-9222 ext. 5422 

IS HOTEL CONTESSA PET FRIENDLY?

The Hotel Contessa is a dog friendly property.  We only accept dogs 40lbs or under (larger dogs may be accepted with approval from management).  There is a non-refundable fee of $50 a night plus tax for each dog.  For more detailed information on our pet policy please reach out to the front desk at 210-229-9222 for more details.

IS HOTEL CONTESSA ADA COMPLIANT?

Yes, we are proud to offer ADA-compliant suites and are happy to best accommodate all of our guests however we can.

Also, if you are visually impaired, we have a version of this site that is even more easily read by screen reading software.

DOES HOTEL CONTESSA HAVE A RESTAURANT?

Yes! Las Ramblas offers breakfast, lunch and dinner with outdoor seating available directly on the Riverwalk. Las Ramblas also serves brunch on the weekends. Reservations can be made by calling 210.298.8040 or online. Room service is also available for hotel guests.

Hotel Contessa also features The Cork Bar in our Riverl Level atrium if you're just looking for cocktails or small bites. For more information about The Cork Bar you may call us at 210.229.9222 ext, 5424.

DOES HOTEL CONTESSA SERVE BREAKFAST?

Breakfast is available from both in-room dining and our restaurant, Las Ramblas.  Both feature a la carte menus, however most breakfast entrees are priced between $12.00-$16.00. 

We also have an all-day brunch in Las Ramblas every Saturday & Sunday from 6:30 AM - 2 PM

DOES HOTEL CONTESSA HAVE A POOL?

The Hotel Contessa has a rooftop pool that is climate-controlled for your enjoyment. We also have a hot tub connected to the pool. The pool is open from 6 am - 11 pm.

DOES HOTEL CONTESSA HAVE A SPA?

Yes, we offer The Spa at Hotel Contessa, located on the Rooftop Level. The spa is currently closed for enhancements, planning to reopen Fall 2020.

IS HOTEL CONTESSA ON THE RIVERWALK?

Hotel Contessa is the only 4-diamond all-suite hotel located directly on the River Walk! Check out all of the fun events and activities The Riverwalk has to offer, most of which are in walking distance of the hotel. Our fantastic restaurant, Las Ramblas, also offers patio seating right on The Riverwalk with beautiful views.

IS THERE AN AMENITY FEE?

Yes. Hotel Contessa's amenity fee is $7 per night covering a variety of services including high-speed wireless internet.