Meet The Sales Team

The Hotel Contessa Sales Team are fully trained and qualified Certified Tourism Ambassadors (CTA). This program not only teaches the basics of exceeding customer expectations, it also teaches why tourism is important and gives valuable destination product knowledge to our Sales Team. The learning objectives and highly customized curriculum focus on giving the us the tools and confidence we need to create memorable experiences.

KATHY GRIBOU, CTA – Senior Sales Manager – Energy/Utilities-Business Services-Computer Services-Legal/Law-Chemicals, and Houston.

Kathy has extensive experience in the industry and joined Hotel Contessa in January, 2006.  She is responsible for the oversight and management of Energy/Utilities-Business Services-Computer Services-Legal/Law-Chemicals, and Houston.

Kathy has received several prestigious Benchmark Hospitality International Awards including 2007 Award of Excellence, 2010 Manager of the Year, and has been a member of the Platinum Club 2006, 2007 and 2011. Currently serves on the Board of Directors for the San Antonio Conservation Society and is a volunteer for the annual San Antonio Fiesta®.

Direct Line: 210-298-8003 or click here to email Kathy.

ELISE GERTENBACH, CTA – Senior Sales Manager – Membership Originations. This includes National Association and Labor Unions

Elise joined Benchmark Hospitality nine (9) years ago as an Administrative Sales Assistant. After joining the Sales Team at the Northland Inn she transferred from Minnesota to San Antonio, TX and Hotel Contessa in 2006. During her tenure with Benchmark Hospitality, Elise has achieved Benchmark’s Platinum Club for sales success, and was the recipient of manager of the quarter for 2007 and 2012.

She handles Membership Originations. This includes National Association and Labor Unions.

Elise is originally from Wisconsin and studied at DePaul University in Chicago, IL where she received her Bachelor’s Degree in Communication/Media Studies.

Direct Line: 210-298-8057 or click here to email Elise.

JESSICA JOHNSON, CTA – Sales Manager – Education - Texas State Association - Religious, and Austin.

Jessica began her hospitality career in August of 2005 as a front desk team member of a full service resort, The Westin La Cantera.  In 2008, she was offered a position as the Lead Corporate Sales Manager for a limited service property.  Jessica has eight years in the hospitality industry, five of which have been in sales. 

Jessica is the latest addition to the Hotel Contessa team and is responsible for Education-Texas State Association-Religious, and Austin. Jessica is from San Antonio, Texas and graduated from The University of Phoenix with a Bachelor’s Degree in Communication/Public Relations.

Direct Line: 210-298-8052 or click here to email Jessica.

SYLVIA GALLEGO Sales Manager – Insurance- Financial Services-Telecommunications Services- Banking, Dallas.

Sylvia has over 10 years of experience in the restaurant and hospitality industry, with much of that career spent in the downtown San Antonio Area. She has extensive knowledge of group sales, as well as catering and conference services.

Sylvia received a Communications degree from the University of Phoenix. She is responsible for all Insurance- Financial Services-Telecommunications Services- Banking, and Dallas.

Direct Line: 210-298-8054 or click here to email Sylvia.

NICOLE DAHL, CTA – Business Travel and Sales Manager – HealthCare - Government - Cultural Institutions, San Antonio, and Transient

Nicole is from Mesa, AZ and comes to us with 17 years of experience in the industry. She spent 8 years of her career in hotel operations and then ventured on into sales as a Regional Manager for the Hotel Group in Anchorage, AK managing 5 properties for a few years. She was then asked to open the Embassy Suites in Anchorage as their Director of Sales for over a year and then went on to become the Director of Catering for the Downtown Anchorage Marriott where she spent 2 years.

Nicole has followed her husband’s career in the Army which has led them all over the country and has provided her with great career opportunities. She also has two children who are both very actively involved in school and sports.

Direct Line: 210-298-8061 or click here to email Nicole.

RANDY JARZOMBEK -- Director of Catering and Conference Services

Randy joined Hotel Contessa with more than 28 years of experience in the hospitality industry. He has widespread management experience working at downtown and city wide properties, most recently as the Director of Catering at Hotel Valencia.

He is committed to providing the best experience for each and every guest. He excels at customizing, specializing, and making every event, whether bridal, social, or meeting perfect. Randy is responsible for High Touch Local/Groups Catering.

Direct Line: 210-298-8053 or click here to email Randy.

CATHERINE HERRBERG, CMP --Sr. Conference Planning Manager

Catherine has extensive experience in event planning and meetings in San Antonio. She is a Certified Meeting Professional with 10 years combined experience in hotels, convention event planning, and marketing. She began her hospitality career at the Westin Chicago O’Hare Hotel and has worked with the Westin La Cantera Resort, the San Antonio Convention Bureau, and University of Texas at San Antonio.

Catherine earned her Bachelor of Arts Degree from Lake Forest College in Lake Forest, IL with a Double Major in Communications and English. She current serves on the Board of Directors for the Society of Government Meeting Professionals, San Antonio Alamo Chapter.

Direct Line: 210-298-8042 or click here to email Catherine.

CAITLIN BRACEWELL -- Catering Sales Manager

Caitlin started her hospitality career with the Hilton College Station Conference Center as Guest Service Agent and Front Desk Supervisor. She quickly earned the position of SMERF Catering Sales Manager. She joins the Hotel Contessa team with a working knowledge of the hospitality industry and catering sales.

Caitlin earned her Bachelor of Business degree in Marketing from Sam Houston State University in Huntsville, TX in 2009. She was a member of the Brazos Valley Bridal Association and had a chair on the Hilton Blue Energy Committee. Caitlin handles Social, Wedding, Small Meetings and courtesy or contracted wedding blocks.

Direct Line: 210-298-8065 or click here to email Caitlin.

KIMMY JENNINGS, CTA  Sales & Marketing Coordinator

Kimmy is a recent graduate from the University of the Incarnate Word in San Antonio, TX., with a Bachelor's Degree in Communication Arts - Media Studies. She was involved with many different projects with UIW, including UIWTV, Logos, the student run newspaper, and Quirk, a student run literary magazine. She has previously interned with the San Antonio Scorpions as a Digital Media Intern.

Kimmy is a new addition to the Hotel Contessa and is just beginning her hospitality career. She coordinates direct marketing campaigns, prepares market survey statistics, oversees website design & maintenance, and implements consistent branding throughout all mediums.

Click here to email Kimmy.

306 West Market Street, San Antonio, TX 78205

Phone: 210-229-9222 or 1-866-435-0900