Meet The Sales Team
The Hotel Contessa Sales Team are fully trained and qualified Certified Tourism Ambassadors (CTA). This program not only teaches the basics of exceeding customer expectations, it also teaches why tourism is important and gives valuable destination product knowledge to our Sales Team. The learning objectives and highly customized curriculum focus giving us the tools and confidence we need to create memorable experiences.
KATHY GRIBOU, CTA – National Account Manager – Northeast, Southeast, Houston, TX, Oil & Gas, Legal/Law.
Kathy has extensive experience in the industry and joined Hotel Contessa in January, 2006. She is responsible for the oversight and management of the Northeast, Southeast, Houston, TX, Oil & Gas, Legal/Law.
Kathy has received several prestigious Benchmark Hospitality International Awards including 2007 Award of Excellence, 2010 Manager of the Year, and has been a member of the Platinum Club 2006, 2007 and 2011. Currently serves on the Board of Directors for the San Antonio Conservation Society and is a volunteer for the annual San Antonio Fiesta®.
Direct Line: 210-298-8003 or click here to email Kathy.
ELISE GERTENBACH, CTA – National Account Manager – Midwest, West Coast, Dallas, TX
Elise joined Benchmark Hospitality nine (9) years ago as an Administrative Sales Assistant. After joining the Sales Team at the Northland Inn she transferred from Minnesota to San Antonio, TX and Hotel Contessa in 2006. During her tenure with Benchmark Hospitality, Elise has achieved Benchmark’s Platinum Club for sales success, and was the recipient of manager of the quarter for 2007 and 2012.
She handles the Midwest, West Coast, Dallas, TX.
Elise is originally from Wisconsin and studied at DePaul University in Chicago, IL where she received her Bachelor’s Degree in Communication/Media Studies.
Direct Line: 210-298-8057 or click here to email Elise.
SYLVIA GALLEGO, CTA – Sales Manager – San Antonio, TX.
Sylvia has over 10 years of experience in the restaurant and hospitality industry, with much of that career spent in the downtown San Antonio Area. She has extensive knowledge of group sales, as well as catering and conference services.
Sylvia received a Communications degree from the University of Phoenix. She is responsible for San Antonio, TX.
Direct Line: 210-298-8054 or click here to email Sylvia.
CAITLIN BRACEWELL, CTA -- Catering Sales Manager
Caitlin started her hospitality career with the Hilton College Station Conference Center as Guest Service Agent and Front Desk Supervisor. She quickly earned the position of SMERF Catering Sales Manager. She joins the Hotel Contessa team with a working knowledge of the hospitality industry and catering sales.
Caitlin earned her Bachelor of Business degree in Marketing from Sam Houston State University in Huntsville, TX in 2009. She was a member of the Brazos Valley Bridal Association and had a chair on the Hilton Blue Energy Committee. Caitlin handles Social, Wedding, Small Meetings and courtesy or contracted wedding blocks.
Direct Line: 210-298-8065 or click here to email Caitlin.
KIMMY JENNINGS, CTA – Sales & Marketing Coordinator
Kimmy is a recent graduate from the University of the Incarnate Word in San Antonio, TX., with a Bachelor's Degree in Communication Arts - Media Studies. She was involved with many different projects with UIW, including UIWTV, Logos, the student run newspaper, and Quirk, a student run literary magazine. She has previously interned with the San Antonio Scorpions as a Digital Media Intern.
Kimmy is just beginning her hospitality career. She coordinates direct marketing campaigns, prepares market survey statistics, oversees website design & maintenance, and implements consistent branding throughout all mediums.
Click here to email Kimmy.
Benchmark Hospitality International at Hotel Contessa
306 West Market Street, San Antonio, TX 78205
Phone: 210-229-9222 or 1-866-435-0900