Benchmark Conference Center
The Benchmark Conference Center Brand Promise
Benchmark Conference Centers come with a guarantee: When you hold a meeting at a Benchmark Conference Center, your meeting experience will be delivered as promised…period. Each BCC property’s general manager will sign your meeting contract, and if we do not meet your expectations, we will make it right in a way that is completely acceptable to you! That’s our promise to you, our guarantee that your meeting experience will be the most successful possible in the market!
What may be the most important component of the BCC, however, is Benchmark’s “Be The Difference” service culture, and it actively supports the brand promise. Be The Difference empowers every Benchmark employee – yes, every employee -- to do whatever is necessary to ensure the guest experience is personalized, productive, highly memorable, and beyond expectations.
There’s BCC accountability for sustained performance with an annual Report Card to ensure each Center is living up to brand expectations. Benchmark does 3rd-party operational audits with Market Metrics for each BCC with the expectation of a 94%+ guest satisfaction goal, well above the industry standard of 90%. A rating of 94% or higher must be maintained to retain BCC certification.
Criteria for BCC Certification include:
- Benchmark Conference Plan, offering an all-inclusive package providing meeting facilities and conference services, dining, and four diamond lodging, with package customization available
- A Professional Sales Team trained to listen carefully to clients’ meeting needs and objectives
- Conference Support Team that works hand-in-hand with the professional meeting planner to ensure no detail is overlooked before, during and after the meeting. Includes a single point of contact from start to finish, Conference Concierge when meetings are in session, with daily review to ensure all meeting needs are met.
- High Quality (in many cases award-winning) Culinary Team, which focuses on local, sustainable and nutritious cuisine and continuously varied dining options
- Onsite Presentation & Technology audiovisual service team supporting each meeting
- Ample bandwidth and WiFi available throughout the property to support meeting and individual requirements
- Benchmark’s proprietary “Be The Difference” customer service platform
- IACC membership -- or alignment with member criteria
- 94%+ Customer Satisfaction Score as measured by 3rd Party Research partner