Best Rate Guarantee
Terms & Conditions
Subject to compliance with all Best Rate Guarantee terms and conditions, if you find and advise Hotel Contessa of a currently available lower published rate we'll match it for your entire stay. Call us directly at 866-435-0900 within 24 hours of booking.
The Best Rate Guarantee does not apply to taxes, gratuities, or any additional resort or guest charges or fees that may apply.
Available Room Types
The Best Rate Guarantee applies to a competing room type that is substantially similar to a room type that can be booked on a Hotel Contessa Website. Competing room types have features that include, but are not limited to, similar views, amenities, bedding, and room size.
Multiple Night Stay
In the event of a multiple night stay, the Best Rate Guarantee will compare the total room cost of the stay as booked on Hotel Contessa Website with the total room cost of the stay booked at a Competing Website.
The Best Rate Guarantee does not apply to any rates from opaque providers including, but not limited to, Priceline.com or Hotwire.com. An opaque provider is any entity or service that prevents the buyer from obtaining information relating to available hotel rooms until after the buyer has guaranteed payment (Opaque Provider). A site is opaque if it does not divulge any of the following points; (a) the name of the property on which the available hotel room is located, (b) the precise location of the property on which the available hotel room is located, (c) the identity of the hotel that will provide such available room..
The Best Rate Guarantee does not apply to packaged rates
The Best Rate Guarantee does not apply to unpublished rates. Unpublished rates are rates not available to the general public. Rates not available to the general public include, but are not limited to:
- Corporate discount rates
- Group rates
- Any rates requiring membership in a club such as AAA rates or AARP rates, affinity program, or other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public.
- Direct mail solicitations
- Electronic mail solicitations
- Wholesale Rates
- Any rates requiring a discount code or coupon